Frequently asked questions.

Fund your Wallet

Funding your Wallet on Kyshi enables you to Swap/Exchange currencies and send funds via our Express service easily. 

 

Log into your dashboard.

Go to “Fund your wallet” on the overview page.

 

Checklist for funding your Wallet

✅ Ensure your account has been verified.  

✅ Ensure you have the funds in your account and you are the account owner

✅ Ensure the payment details are correct

✅ Click on Add Money (Dropdown list should appear)

  • Via Open banking 

  • Via Direct bank transfer (Details for a dedicated account linked to your wallet should appear)

 

Once the system confirms the payment, your Wallet balance is updated to reflect the amount paid.

 

 Will I be charged a fee to top-up my Wallet? 

  • Funding your Wallet is FREE. 

 

Can I fund my Wallet with a Card?

  • Currently, you can only fund your wallet using Bank Transfer

 

How long does it take for the funds to reflect?

  • Payments will reflect in your Wallet within 5-30 minutes after confirmation.

 

Have funds not reflected in my Wallet? 

  • This may result due to bank processing delays. If the funds sent is yet to reflect in your Wallet, allow for 24hrs before reaching our customer success team at support@kyshi.co