Frequently asked questions.

As a financially regulated company, we are required by law to verify all our customers.

 

The type of verification we will need can be different depending on the amount that you are sending, and your country of residence or the country you are sending from. This is because each country has different regulations that Kyshi is required to abide by.

 

Usually, we will only be required to check your name, address, and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example.

 

We will contact you if we require anything from you, so please ensure you check your emails regularly.

 

Maintaining the highest security standard is vital to us as a regulated financial services company. This means we have to ask customers for more information, even if they have a long standing relationship with Kyshi. We will continue to ensure the process does not take your time and is done swiftly. 

 

During weekdays (Monday to Friday) the verification process usually takes a few business hours and on weekends and holidays a bit longer. We will usually contact you by email if we need further information. 

 

Remember to check your spam folder.

 

You can also find outstanding requests (documents or information) in the verification section of your Kyshi account.

 

Follow all the instructions and pay attention to the on-screen tips while uploading your document. This ensures that your document is accepted first time and the verification process concludes swiftly. 

 

As a financially regulated company, we are required by law to verify all our customers. Part of this process is identity verification. This involves collecting a copy of government-issued ID from you.

 

You can upload your ID securely via the App, the link in the email we sent you or alternatively email the Kyshi Customer Support team.

 

As a financially regulated company, we are required by law to verify all our customers.

 

The type of verification we will need can be different depending on the amount that you are sending, and your country of residence or the country you are sending from. This is because each country you can send from will have different laws that Kyshi need to abide by.

 

Please click on a link below for details of the verification process for the area you are sending from or country of resident:

 

Africa

  • Nigeria

Europe

  • United Kingdom 

When submitting your ID, please ensure that it is a high-quality photo or scan of a valid government-issued ID showing:

Document number

  • Your photo

  • Your full name

  • Your date of birth

  • Your signature

  • The expiry date

  • The place of issue (if any)

  • The full machine-readable zone (the two lines of letters and numbers at the bottom of the document) if present

 

The full name and date of birth must match the details on your Kyshi account.

 

If any details do not match, please reach out to us via support@kyshi.co. We are always happy to help!

 

For more information on this see the "My Account" page

 

National ID 

    No glare

    Document number

    The front and back of the ID card

Passport

    No reflection

    Your photo

    Your full name*

    Your date of birth*

    All four corners of the document must be visible

Driving License    

    High Resolution

    Your signature

    Expiry date

    The place of issue

    The full machine-readable zone (the 2 lines of letters and numbers at the bottom of the document) if present

    The front and back of the Driving License

 

*Must match the details in your Kyshi account

 

As a financially regulated company, we are required by law to verify all our customers. Part of this process can involve address verification.

 

You can upload the document showing your home address anytime via the Verification section of the App, via the link in the email we sent or alternatively emailing the Kyshi Customer Support team.

 

When submitting your proof of address, please ensure that it is a high-quality photo or scan of a valid document showing:

 

Your full name

  • This must match what appears on your Kyshi account

Your full home address

  • This cannot be a PO Box address

  • This cannot be an office/workplace address

  • This must match what appears on your Kyshi account

 

The date of issue

  • This should not be more than 3 months old

 

A logo or clear name of the sender

  • This should appear on all official bills or statements as a letterhead

 

The nature of the document: like the type of bill, subject of the letter, etc

 

The name and address on the document must match the details on your Kyshi account.

 

If any details do not match, please reach out to us via support@kyshi.co. We are always happy to help!

 

For more information on this see the My Account section of the Kyshi FAQs.

 

ID documents we can usually accept include:

 

Utility Bill

    This can be gas, electricity, water bill, or an insurance certificate.

    We cannot accept mobile phone bills

    This must be no older than 3 months

 

Driving Licence

    This must show your address

    This must be in date – we cannot accept expired documents

 

Bank / Credit card statement

    The document must be no older than 3 months

    Or if you are in the UK you can use the Open Banking functionality that allows us to access your transaction history 

 

Council tax bill, or a HMRC notification

 

Vehicle registration or tax

 

If your document is not accepted, it could be for several reasons. Reasons documents cannot be accepted can include:

 

  • The date

    • If the document is older than 3 months, we cannot accept

  • The details on your document

    • The details (including name and address) on the document provided must match details on your Kyshi account

    • The details must be for your home residence, not a PO Box or workplace

    • All of the details are clearly visible and the picture is not blurry

  • The document type

    • The type of document may not be one we can accept (for example a mobile phone bill)

    • The document is from a Local Authority or FCA authorised institution was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account

  • Where we have requested for a ID document and an address document, these must be separate documents

  • The image is of a physical document, not of a document on the screen of another device.

  • Any watermarks are visible

As a financially regulated company, we are required by law to verify all our customers. Your information and/or documents are stored on our secured servers. We only use these when we are completing our Know Your Customer (KYC) checks.

 

You can read more about our privacy policy and how we use your information on the Settings section of the App.

 

If we have requested documents from you, you can go to the verification section of the App on your phone and upload it

 

OR 

 

via the link in the email, we sent you. Clicking that link will allow you to upload images of your documents straight to your account.

 

Alternatively, you can email these directly to us the Kyshi Customer Support team. For security reasons, please ensure that you contact us from the email address registered to your account.