Kyshi Ltd is a UK-incorporated Company with Registration Number (RC. 09736920). Database rights protect data on Kyshi website(s) (including pricing data).
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General
Wallet
- Kyshi Account Balance
- Multicurrrency Account
- What’s a Kyshi Wallet?
- Must I have a Kyshi Wallet to transact on Kyshi?
- How many wallets can I have?
- How do I create a second wallet?
- How do I fund my wallet?
- Will I be charged a fee to top-up my Wallet?
- Can I fund my Wallet with a Card?
- Why can’t I fund my wallet from an account that isn’t mine?
- How long does it take for the funds to reflect?
- Why have my funds not reflected in my Wallet?
- How To Upgrade My Wallet From Tier 2 To Tier 3
- How To Upgrade Your Wallet From Tier 3 To Tier 4
- How To Withdraw From My Kyshi Wallet
Managing My Account
- Do I need a Kyshi Account?
- How do I change my Name on Kyshi?
- How do I change the Date of Birth on Kyshi?
- How do I change the Address and Phone Number on Kyshi?
- How do I change my Country Of Residence on Kyshi?
- How do I change the Email Address on Kyshi?
- How do I reset my Password?
- How do I change my Kyshi PIN?
- Can I have multiple Kyshi accounts?
- Can I have a joint Kyshi account with someone?
- How do I close my Kyshi Account?
- How do I delete my Kyshi transaction history?
- How do I make a complaint?
- Living in the UK and have complaints?
- How To Change My Display Picture In The Kyshi App
- How Do I Create A Passcode On Kyshi?
- Why Do We Upgrade An Account?
- How Do I See My Limits To Decide Whether To Request An Upgrade?
- What Do We Require For An Upgrade?
- What Happens After I Apply For An Upgrade?
- Why Do We Request Additional Information After Requesting An Upgrade?
- Can I Upgrade My Account Immediately After My Wallet Was Activated?
- Where Can I Upload Additional Documents On The App?
- How Do I Contact You To Ascertain The Status Of My Upgrade?
- How Long Does The Upgrade Take?
- Can I Change My Mind And Choose Not To Progress With An Account Upgrade After My Initial Request?
- How To View My Transaction History On The Kyshi App
Guides
Identity Verification
- What is Identity Verification?
- Why Does Kyshi Need To Verify Me?
- How is Identity Verification done?
- How Long Does The Verification Process Take?
- What ID Is required for the country I am registered in?
- Is there anything I need to know before I upload my ID?
- What Types Of ID Can You Accept?
- What Is Address Verification?
- What types of documents are accepted for Address Verification?
- What is the criteria for documents to be used for Address Verification?
- Why was my submitted document for Address Verification not accepted?
- What happens to my personal information and documents?
- How do I upload my documents (ID and proof of address)?
Supported Currencies
The Exchange Marketplace
- What is the Kyshi Marketplace?
- What currencies are swapped on the Kyshi Marketplace?
- How do I create an offer on the Kyshi Marketplace?
- How do I accept an offer on Kyshi Marketplace?
- Can I really set my preferred rate?
- How many offers can I have on the Marketplace?
- Can the beneficiary of the exchanged fund be anyone even if they are not on Kyshi?
- Can I counter an offer?
- Can I withdraw an offer?
- Is there an escrow? How do I make sure that the other party actually accepts the offer and sends the money?
- How Do I Create An Offer Alert On Kyshi?
Fee/Charges
Kyshi Cards
Kyshi Connect
Sending Money To Africa With Express
- How To Send Money From The UK To Ghana With Kyshi
- How To Send Money From The UK To The Benin Republic With Kyshi
- How To Send Money From The UK To Zimbabwe With Kyshi
- How To Send Money From The UK To Cameroon With Kyshi
- How To Send Money From The UK To Botswana With Kyshi
- How To Send Money From The UK To Burkina Faso With Kyshi
Consumer Duty
- Does Kyshi know about the Consumer Duty and how it applies?
- What key information will be available following the FCA deadline?
- What key information will be available following the 31 July 2023 FCA deadline?
- Have you had any difficulty in identifying which of your customers the Consumer Duty applies to, and if so how have you overcome this / what actions have you taken?
- What does “act to deliver good outcomes for retail customers” mean to you?
- What factors do you take into consideration when assessing whether a ‘good outcome’ has been delivered for a customer?
- When assessing Outcome 1 (Products and Services) and Outcome 2 (Price and Value), how has the Consumer Duty changed your approach on Pricing?
- What is your understanding of the customer journey and how you can avoid causing reasonably foreseeable harm?
- How have you considered vulnerable customers and how this might change your approach?
- Have you appointed a ‘Consumer Duty Champion’ at Board level who, along with the Chair and the CEO, ensures that the Duty is being discussed regularly and raised in all relevant discussions?
- How are you embedding Consumer Duty principles into your business?
- What are the most significant changes you believe need to be made to ensure you are delivering the four outcomes?
- How will you communicate the results of your Consumer Duty ongoing monitoring?
- Are you on track to meet all of the requirements of the Consumer Duty by the deadlines?
- What expectations do you have of your partners in relation to the Consumer Duty implementation?
- Who do I contact if I require further information?