Frequently Asked Questions

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Wallet

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We had an incredible experience working with and were impressed they made such a big wallet in only three weeks. Our team is so grateful for the wonderful improvements they made and their ability to get familiar with the concept so quickly.

 

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Your Kyshi Wallet is your secure account with which you can perform transactions in or outside the App. It has a unique bank account number and so you can consider it another bank account for your cross border transactions.

 

Yes, you need a Kyshi Wallet to enjoy the benefits of sending or receiving money easily on the App.

 

Kyshi powers multiple wallets for every currency supported. And as a Kyshi user with multiple nationality or residency, you can have more than one wallet.

 

If you have proof of nationality or residency in another supported country, you can create a second wallet. Do go ahead to provide the necessary details and if all checks out, your wallet will be created in no time.

 

Once your wallet has been verified, you can now fund your wallet by clicking on Add Money and following any of the options:

  • Via Open banking 

  • Via Direct bank transfer (Details for a dedicated account linked to your wallet would be displayed.)

Funding your Wallet is FREE.

Currently, you can only fund your wallet using Bank Transfer or via Open Banking apps (in the UK) like TruLayer & Plaid.

 

Security is our highest priority. For now, you can only fund your Wallet from an account that matches your name. 

Any funds sent from a non-matching account will not reflect in your Wallet but be reverted back to the originating account.

 

Payments to your wallet should reflect within 5-30 minutes after confirmation.

 

This may result due to bank processing delays. If the funds sent is yet to reflect in your Wallet, allow for about 2 hours and reach out to us at support@kyshi.co