Frequently Asked Questions

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Managing My Account

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Yes, every customer must have their own individual Kyshi account to create or accept offers on the Kyshi Marketplace.

The name on your Kyshi account must be your full legal name as it appears on your government-issued ID.
If you made a mistake when registering (e.g. your name is misspelt), please reach out to us via support@kyshi.co. We are always happy to help!

 

The date of birth on your Kyshi account must be your real date of birth as it appears on your government-issued ID.

If you made a mistake when registering (e.g. you mistyped your date of birth), please reach out to us via support@kyshi.co. We are always happy to help!

 

The address on your Kyshi account must be your full residential address. To change your phone number or home address, log in to the Kyshi app and go to My Account details.
If you no longer have access to the phone number on your records, please reach out to us via support@kyshi.co. We are always happy to help!

 

Your country of residence on your Kyshi account must be the country you currently live in. You cannot change this unless you have permanently moved to a different country.

If you have moved to a new country or made a mistake when registering (e.g. you chose the wrong country) please reach out to us via support@kyshi.co. We are always happy to help!

 

To change the email address on your account, log in to the Kyshi app and visit My Account details.

If you have any trouble doing this, please reach out to us via support@kyshi.co. We are always happy to help!

 

If you cannot remember your account password:

1.    Go to Login on the Kyshi App

2.    Click on ‘Forgotten password?

3.    You will be redirected to a page for you to enter your email address

4.    Once you fill in your email address, you will receive an email containing a password reset link

5.    Click on the link and reset your password.

 

When you first use the Kyshi app on Android or iOS, you will be asked to set up a PIN to secure your account. If you have forgotten the PIN:

1.    Open the app

2.    Go to Settings 

3.    Click Reset Pin 

4.    You will be prompted to select a new PIN

 

We only permit one account per customer for now. However, depending on your residence, you can have multiple currency wallets accessible in one account.

 

Oh, the things we wish we could have now!
But, for now joint accounts or multiple account holders are not possible. Each customer must create their own individual account. We need to be able to check the identity of every individual who uses Kyshi.

 

We hope you change your mind though but to disable your Kyshi account, contact us on support@kyshi.co. And if it’s inevitable, we hope you come back and we can help reactivate your account too.

 

Kyshi is legally required to keep full records of our customers’ transaction histories. This means we cannot remove or delete transaction history entries.

 

We apologise for any inconvenience we may have caused. Please feel free to chat with us on the website below or on WhatsApp or send us an email - support@kyshi.co. We’ll do our best to resolve the issue immediately.

 

If you live in the UK and are not satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). You may be asked for a reference number or for details of your correspondence with Kyshi, you can use admin@kyshi.co as our email address.